In some cases, the account needs to be deleted and re-provisioned. Signing out and back in can resolve this, as can clearing the cache. It can also be caused by an error on the Adobe side that does not provision resources properly when the account was created. This is most commonly caused by users not signing in properly. When downloading apps and opening them, the apps run in trial mode, notifying users with a variety of messages (depending on the app) that indicate limited functionality and that they must buy the software. After logging into with a Duke enterprise ID and accessing "Desktop apps", users only have the option to "Download trial" rather than "Download".
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